Privacy Policy

Privacy Policy for TISA – KS SH.P.K. (Commercial Name: House of Books)
Last Updated: November 26, 2024

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including purchasing preloved books and requesting translation services. By accessing or using our website, you agree to the practices described in this policy.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to TISA – KS SH.P.K., located at Rexhep Mala 40, Prishtina, Kosovo, 10000.
• Website refers to House of Books, accessible at www.houseofbooks-ks.com.
• You means the individual accessing or using the Website, or a company or any legal entity on behalf of which such individual is accessing or using the Website.

1. Information We Collect

We collect the following types of information when you use our services:

Personal Information

When you make a purchase, we may collect:

• Full Name
• Email Address
• Shipping Address
• Payment Information (e.g., credit/debit card details)
• Contact Number

Non-Personal Information

We may collect non-personal information through cookies or other tracking technologies, including:

• IP Address
• Browser Type
• Device Information
• Pages Visited on Our Website

2. How We Collect Information

We collect information in the following ways:

• Subscription: When you subscribe, you provide us with personal details such as your name and email address.
• Transactions: When you make a purchase, we collect payment and billing details.
• Cookies and Tracking Technologies: We use cookies to analyze browsing behavior and enhance user experience.

3. How We Use Your Information

We use your information for the following purposes:

• To Process Orders: Personal and payment details are used to process orders and deliver books or translation services.
• To Deliver Services: Address and contact information ensure successful delivery.
• To Communicate with You: Email or other communication methods are used to confirm orders, provide updates, and address inquiries.
• For Marketing: Your email may be used to send promotional materials. You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.

4. Sharing Your Information

We may share your information with trusted third parties in the following cases:

• Payment Processors: Payment details are shared to complete transactions.
• Delivery Services: Address and contact details are shared with delivery partners.
• Legal Obligations: Information may be disclosed as required by law.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Retention of Information

We retain personal information as long as necessary to fulfill the purposes for which it was collected, including processing orders, delivering services, and meeting legal requirements.

6. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If we discover such information, we will delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the “Last Updated” date revised accordingly. Please review this policy regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us via:

• Email: houseofbooks.ks@gmail.com
• Phone: +383 44 580 085
• Address: Rexhep Mala 40, Prishtina, Kosovo

By using our website and services, you confirm that you have read, understood, and agreed to this Privacy Policy.